Refund Policy

At beatsbydreusshop, we want you to be fully satisfied with your purchase of Bluetooth headphones, earbuds, and speakers. This Refund Policy outlines the terms and conditions for requesting and processing refunds, ensuring a transparent and hassle-free experience for all our customers. By making a purchase on our website, you agree to comply with the guidelines set forth below.

1. Eligibility for Refunds

To be eligible for a refund, your purchase must meet the following criteria:
  • The refund request is initiated within 30 days of the delivery date of your order. Requests made after this period will not be processed.
  • The product (Bluetooth headphones, earbuds, speakers) is in its original, unused condition, with all original packaging, accessories, tags, and manuals intact. Products that show signs of wear, damage, misuse, or tampering will not be eligible for a refund.
  • You provide a valid order number and proof of purchase (e.g., order confirmation email) when submitting your refund request.
  • Refunds are only applicable to the product price. Shipping fees paid at the time of order are non-refundable, unless the refund is due to a defective product, incorrect item shipment, or an error on our part.
Note: Customized products or limited-edition audio gear are non-refundable unless they are defective or we made a mistake in fulfilling your order.

2. How to Request a Refund

To initiate a refund, please follow these simple steps:
  1. Send an email to our customer service team at[email protected] with the subject line "Refund Request - [Your Order Number]".
  2. In the email, include your order number, product name, reason for requesting a refund, and clear photos/videos of the product (including packaging and accessories) to verify its condition.
  3. Our team will review your request within 24-48 business hours (Monday to Friday, excluding public holidays). If your request is approved, we will send you a Return Authorization (RA) number and detailed return instructions, including our warehouse address.
  4. Package the product securely (using the original packaging if possible) and attach the RA number to the outside of the package. You are responsible for arranging and paying for the return shipping, unless the refund is due to our error or a defective product.

3. Refund Processing Timeline & Method

Once we receive your returned product at our warehouse, we will inspect it to confirm it meets our refund eligibility criteria. This inspection typically takes 3-5 business days from the date of delivery to our warehouse.
If the inspection is successful, we will process your refund within 2-3 business days. Refunds will be issued to your original payment method (e.g., credit card, debit card, PayPal) used at the time of purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider’s processing times (usually 3-7 business days).
If your refund request is denied (e.g., product is damaged, ineligible condition), we will notify you via email and arrange to ship the product back to you at your expense.

4. Refunds for Defective or Incorrect Products

If you receive a defective Bluetooth headphone, earbud, or speaker, or the wrong item is shipped to you, please contact us at [email protected] immediately (within 7 days of delivery) with your order number, photos/videos of the defective/incorrect product, and a detailed description of the issue.
We will cover all return shipping costs for defective or incorrect products. Upon receiving and verifying the issue, we will process your refund in full (including original shipping fees) or offer you a replacement product—whichever you prefer. Refunds for defective items follow the same processing timeline outlined in Section 3.

5. Cancellation & Pre-Delivery Refunds

If you wish to cancel your order and request a refund before it has been shipped, please email us at [email protected] with your order number and cancellation request. We will process your full refund within 24 hours of confirming the order has not been shipped.
If your order has already been shipped, you will need to wait until you receive the product and then follow the refund request process outlined in Section 2.

6. Refund Disputes

If you disagree with our decision regarding your refund request, you may submit an appeal by emailing [email protected] with additional information, photos, or evidence to support your claim. Our team will review your appeal within 3 business days and provide a final decision.

7. Contact Us

If you have any questions, concerns, or need assistance with your refund request, please do not hesitate to contact our customer service team at[email protected]. We are committed to resolving your issues promptly and ensuring your satisfaction.
— The beatsbydreusshop Team